Video Thumbnails not generating


#1

Hello again. I’ve signed up for the encoding service and tried a few times to regenerate video thumbnails…but unfortunately I’m still seeing the standard video graphic. I’ve followed the documentation, but there doesn’t seem to be any progress. As well, the “Encoding Usage” areas shows 0 data transferred (and I’ve tried 10 different videos of approximately 10 to 20MB each and differing formats)
Is there something I am missing? Any help is appreciated. Thank you.


#2

@risingflow, It looks like some issue with encoding service. We will look into it and get it done. Thanks for pointing out the issue.


#3

I am having the same issue uploading video in albums. Pictures generate fine. I've started using the encoding service for videos and I do not get a thumbnail, even when I go through the "regenerate thumbnail" tab. Also ... in activity stream, it is not loading the preview and the video preview is smaller than the player. Please help! Issues -Thumbnail not generating on upload -Thumbnail not loading in activity stream -Player preview is smaller than the video player in activity stream Thanks, Adrian


#4

@all, There was a server problem which has been solved. Please check video encoding now and let us know regarding the same.


#5

REPOST: I am having the same issue uploading video in albums. Pictures generate fine. I’ve started using the encoding service for videos and I do not get a thumbnail, even when I go through the “regenerate thumbnail” tab. Also … in activity stream, it is not loading the preview and the video preview is smaller than the player. Please help!
Issues
-Thumbnail not generating on upload
-Thumbnail not loading in activity stream
-Player preview is smaller than the video player in activity stream
Thanks,
Adrian


#6

I just checked encoding on our demo site -> http://demo.rtcamp.com/rtmedia/ and is working properly.


#7

Hi,

I am currently having this issue too. (Exactly the same as the top post) The encoding was working fine, now the issue has happened. Is there something wrong with the server again?

Thanks


#8

issue seems to have resolved itself


#9

Hello @jazvh,

We are glad to know that your issue has been solved !

Thank you.


#10

not it isn’t working fine, atleast mine isn’t, I have the 100gb plan and it is saving to my shared disk space and thumbnail isn’t regenerating


#11

@alexzanta

We have replied to your created topic here Paid for the audio and video encoding service but videos are saving in my disk space, can we use that topic for further discussion? Please do not create duplicate topics.

Thanks,

–Nitun


#12

I’m having a video thumbnail issue. I’m using buddy app and i’m not getting an auto generated thumbnail when posting videos.


#13