Paid for the audio and video encoding service but videos are saving in my disk space


#1

please I need assistance, my videos are uploading but it is saving to my shared disk space and it is eating it up seriously. I dnt know what the regenerate thumbnail is but I have 100gb plan in my encoding service but I isn’t saving there. what could be wrong with my addon


Video Thumbnails not generating
#2

@alexzanta

The audio/video encoding service only do uploaded files conversion, it does not store files on our encoding server. 100 GB is a bandwidth not storage space.

Bandwidth = size of the file uploaded + size of the file after conversion

Please read more about audio/video encoding service here https://rtcamp.com/rtmedia/addons/audio-video-encoding-service/.

I also sent you an email. Feel free to reply me back.

Thanks,

–Nitun


#3

Thanks I am currently checking out your plug with storage space s3 ish… I really appreciate your support


#4

I didn’t see any storage for Africa or doesn’t that matter?


#5