Who do i have to kill to get a little support please!


#1

I have the same issue I have sent in 7 support tickets via the theme and now am turning to the forum to make a general spectacle because I feel like I’m being ignored!

I AM USING THE INSPIREBOOK THEME THE NEW VERSION 1.2.2 THE PROFILE COVER IMAGE IS DISTORTED ANDBLURRY REGARDLESS OF WHAT SIZE IMAGE I USE!!!

I HAVE A CLIENT FREAKING OUT!

Attachment Link(s):

http://rtcamp.com/wp-content/uploads/rtMedia/topics/66145/2014/06/2014-06-03_14-25-12.jpg


#2

Hello Johnson,

This is Nitun, hope you remember me, we had discussion via email few days before.

First up, we never ignore any of our clients/customers.
And in your case, we haven’t received any support ticket from you. If you tell us which email and domain name you used it will helpful for me to track down.

Anyways, answer to your question:

I AM USING THE INSPIREBOOK THEME THE NEW VERSION 1.2.2 THE PROFILE COVER IMAGE IS DISTORTED ANDBLURRY REGARDLESS OF WHAT SIZE IMAGE I USE!!!

You may need to set the featured image size under rtMedia->settings-> images-size to 850 x 315.
Hope it will resolve your problem.

Thanks,
–Nitun


#3

Hello JT Johnson,

Its being a long time here, haven’t heard back from you. The problem you were facing has been solved?


#4