Hi rtmedia Thanks for your wonderful plugin. i have a problem. when i active rtmedia pro, add albums from option disapears and only have bulk editing. i need to say at the first time i activated this plugin, they both were there, but as soon as i went to rtmedia setting and i changed any thing (like on comment and etc), add album disapeared then i deactivate rtmedia pro, then add album comes back to option again. i don’t know what i should do, please help me. thanks a lot by the way, my website language is persian.
Can you provide me with some details about which rtMedia addons you have on you site and their version numbers? We don’t have a product called “rtMedia Pro” anymore.
If possible, I would suggest that you create a Premium Support ticket, so that we can more directly assist you.
Awaiting your reply,