Video Thumbnails Not Generating

Am I just missing it completely? After uploading a video, there’s nowhere to select a thumbnail for the video. It just shows as a reel. Thanks!

If the video isnt being encoded, there wont be thumbnails. That’s working as intended…

Well then, pray tell… How might one go about encoding their video upon upload?


you need to subscribe for rtMedia encoding service for that. Please check this doc -> for more information on rtMedia encoding service. Using this service, you can generate video thumbnails.

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