Video thumbnail on facebook


When I share the media link on facebook, no thumbnail can be produced. Is there a fix for this?


Hello @rickmcgroovy,

If you share media for very first time, you may not able to see thumbnail but on second attempt, you will.

You can check this doc:

Thank you.


It does that for images, I’m use to pasting a link or sharing twice in order to produce a link… However, for videos uploaded, no thumbs are produced, therefore the thumbnail is always something else, like the uploader’s avatar


Hello @rickmcgroovy,

As of now, It is not available with rtMedia whether the thumbnail is generated or not. it will be available in future update.

Thank you.


Sounds good, hopefully sooner than later. thank you