Video Thumbnail Not Generating Is There A Manual Way?


#1

Hi, I’ve also tested this on the demo site with the same results, thumbnails are no longer generated for uploaded videos. Is there a manual way to add a “splash image” for videos uploaded via rtmedia?

Thanks so much for any help you can offer!


#2

Hi @ebrandz,

Our team is already working on the video thumbnail generation issue and it will be fixed soon.

If you want to set thumbnails for different type of media, here is the addon which can allow media owner to change the thumbnail of uploaded audio/video, Albums, playlist, favourite list, etc - https://rtmedia.io/products/rtmedia-set-custom-thumbnail-for-audiovideo/

Thank you.


#3

Hi, being that this is still not working properly I will purchase the plugin but I do have a question… Will the thumbs auto generate with the plugin or wil the user also need to upload an image in addition to the video file?


#4

Hello @ebrandz,

Will the thumbs auto generate with the plugin or wil the user also need to upload an image in addition to the video file?

rtMedia Set Custom Thumbnail for Audio/Video helps to set custom thumbnail by uploading thumbnail dynamically.

If you wish to set thumbnails from auto-generated thumbnail list then, we recently released our new transcoding service for WordPress. This service is available via the free plugin called Transcoder. Here is the link to the plugin - https://wordpress.org/plugins/transcoder/1

Please use our free subscription plan to try out this service. You can visit product page here - https://rtmedia.io/products/transcoder/

For more details on Transcoder please visit our Transcoder page - https://rtmedia.io/transcoder/

You can find a public blog post here - https://rtmedia.io/blog/introducing-transcoder/

Regards,

Pranali


#5