Upload images problem

Hi, i have rtmedia 4.2, when upload image from pc all work ok, but in mobile device image dont show in activity, create a blank activity post. Any help please?

Problem is from big files i put 16mb to post_max_size to 16MB and upload_max_filesize to 20MB, but problem is not solved

Hello @Webmaster_Topqueens,

Could you please specify the file type and size you are trying to upload and the mobile device you are using to upload media? We will try to regenerate the issue at our end as well.

Additionally, please once try to debug the issue by activating any WordPress default theme and deactivating other plugins on your website to avoid any conflicts.

Thank you.

Hi Pranalipatel, some questions:

  • I set default theme “twenty sixteen” and error is not solved
  • I want to upload image made from my S4, jpg image and get blank activity with no image
  • I test to upload image from my mobile gallery, and get same error
  • php is well paremeters are high
  • I test with crop and no crop config Thank you

Hello @Webmaster_Topqueens,

We have checked with the mobile device on our end but couldn’t regenerate the issue.

Could you please check if you are facing this same issue with any other mobile device?

Also, specify your debug info here. Have you checked your execution time limit?


Hi pranalipatel, From Iphone works well, its a mobile device problem, from my Samsung S4 cant upload any big picture. Another question, when push button i see very rare icons from my mobile, i see Documents icon instead Gallery… etc

Thanks so much

PHP 5.4.45 MYSQL 5.5.41 WordPress 4.6.1 BuddyPress 2.7.2 rtMedia 4.2 OS Linux Imagick Not Installed GD bundled (2.1.0 compatible) [php.ini] post_max_size 16M [php.ini] upload_max_filesize 20M [php.ini] memory_limit 256M Installed Plugins bbPress por La comunidad bbPress versión 2.5.11, BP Avatar Suggestions por imath versión 1.3.2, rtMedia for WordPress, BuddyPress and bbPress por rtCamp versión 4.2, Buddypress por La Comunidad de BuddyPress versión 2.7.2, Captcha by BestWebSoft por BestWebSoft versión 4.2.7, Contact Form 7 por Takayuki Miyoshi versión 4.5.1, Envato Market por Derek Herman versión 1.0.0-RC2, Hello Dolly por Matt Mullenweg versión 1.6, WPBakery Visual Composer por Michael M - WPBakery.com versión 5.0.1, Post Views Counter por dFactory versión 1.2.3, Regenerate Thumbnails por Alex Mills (Viper007Bond) versión 2.2.6, Socialize Plugin por GhostPool versión 3.1, The Events Calendar por Modern Tribe, Inc. versión 4.3.3, Theia Sticky Sidebar por WeCodePixels versión 1.6.3, Transcoder por rtCamp versión 1.0.7, Visual Sidebar Editor por ERROPiX versión 1.1.1, Yoast SEO por Equipo Yoast versión 3.9, WordPress Social Login por Miled versión 2.3.0 Theme Name Socialize Theme Version 2.18.1 Author URL http://www.ghostpool.com Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php, plugins/buddypress-media/templates/media/album-gallery.php, plugins/buddypress-media/templates/media/album-single-edit.php, plugins/buddypress-media/templates/media/media-gallery-item.php, plugins/buddypress-media/templates/media/media-gallery.php, plugins/buddypress-media/templates/media/media-single-edit.php, plugins/buddypress-media/templates/media/media-single.php, plugins/buddypress-media/templates/media/uploader.php Total Albums 1 Total Photos 3 General EnableComments 1 General EnableLightbox 1 General PerPageMedia 10 General Display Media load_more General Masonry Layout 1 Buddypress EnableOnProfile 1 Buddypress EnableOnGroup 1 Buddypress EnableOnActivity 1 Buddypress LimitOnActivity 0 Buddypress EnableNotification 1 AllowedTypes Photo Enabled 1 AllowedTypes Video Enabled 1 AllowedTypes Music Enabled 1 DefaultSizes Photo Thumbnail Width 250 DefaultSizes Photo Thumbnail Height 0 DefaultSizes Photo Medium Width 320 DefaultSizes Photo Medium Height 240 DefaultSizes Photo Large Width 800 DefaultSizes Photo Large Height 0 DefaultSizes Video ActivityPlayer Width 320 DefaultSizes Video ActivityPlayer Height 240 DefaultSizes Video SinglePlayer Width 640 DefaultSizes Video SinglePlayer Height 480 DefaultSizes Music ActivityPlayer Width 320 DefaultSizes Music SinglePlayer Width 640 DefaultSizes Featured Default Width 100 DefaultSizes Featured Default Height 100 General Jpeg Image Quality 90 Privacy Enabled 1 Privacy Default 0 Styles Enabled 1 Styles Custom
Rtmedia Enable Api 1 General AllowUserData 1 Rtmedia Affiliate Id
General EnableAlbums 0 General DownloadButton 0 General EnableMediaEndPoint 0 General ShowAdminMenu 0 General Videothumbs 2 General Uniqueviewcount 0 General Viewcount 0 Rtmedia Add Linkback 0 General Direct Upload 0 AllowedTypes Photo Featured 0 AllowedTypes Video Featured 0 AllowedTypes Music Featured 0 DefaultSizes Photo Thumbnail Crop 0 DefaultSizes Photo Medium Crop 0 DefaultSizes Photo Large Crop 0 DefaultSizes Featured Default Crop 0 Privacy UserOverride 0 Buddypress MediaLikeActivity 0 Buddypress MediaCommentActivity 0

News: Is a memory limit error, i enter on plesk configure memory_limit 256M and problem is solved! Thanks so much

Hello @Webmaster_Topqueens,

We are glad to know that your issue has been solved.

We are closing this thread for now. Feel free to create new if you need any assistance.