Unanswered rtMedia Pro support questions


#1

Last few rtMedia support requests have gone unanswered. I don’t even get an email saying they have been received, although my wordpress backend says they have been sent. Is something broken?


#2

@raytronx,
Can you give me your email ID which you have used for premium support.


#3

ray@rvhappyhour.com


#4

Hi Ray,
Can you make a reply on the support request you had created or you can create a new support request if needed. I couldn’t find any recent support request came from email ID mentioned above.


#5

OK, send a new one.

A green box says

Thank you for posting your support request.

We will get back to you shortly.


#6

Hi Ray,
We didn’t get any support request from your email id in last two days. There seems to be some problem. Can you tell me here what’s the issue you are facing?


#7

Hi Ritesh, I have two things I need help with.

  1. What’s the best way to remove the rtMedia shortcode button from displaying in the TinyMCE editor on the frontend. I use BBPress forums with visual editor showing for my users. There is a rtMedia button there, it does nothing but may confuse my users. I can hide it with CSS display:none, is this the best way to remove the button?

2)When I pin an rtMedia photo from the light box social Pinterest button it pins a small thumbnail sized photo, not good for Pinterest, I would like it to choose the largest size photo.

Thanks Ray


#8

Hi Ray,

  1. Use this code to remove rtMedia shortcode button in your theme’s functions.php file.
add_filter( 'mce_buttons', 'rtmedia_pro_remove_short_code_register_buttons' );  

function rtmedia_pro_remove_short_code_register_buttons( $buttons ) {  
        $buttons = array_diff($buttons, array('rtmedia_pro_short_code'));  
	return $buttons;  
}
  1. There isn’t any filter available right now in rtMedia-PRO. We will add it in future update using what you can change image size to large.

#9

Thanks.


#10

Glad to know that your queries has been resolved.


#11