Unable to upload files


I’m new with wordpress and RT Media plugins, I installed the plugins and now I can see the media gallery page but I cannot see the Select File button and cannot drag and drop image neither when I go to my Profile .

I probably do something wrong, someone can help ?

Hello @efortinca,

It looks like there is some JavaScript conflict. Please once try to upload media to your profile by activating any default theme of WordPress ( 2013/2014/2015 etc. ) and deactivating other plugins on your website ( except rtMedia and BuddyPress ).

It will work properly.


Hi Pranali

Thanks for your reply, I’ll check and let you know.

Thanks a lot for your help



Sure @efortinca,

You are welcome.

We look forward to your reply.