This rtmedia is a headache plugin. Just look at the posts!
Trying to create a group album. Creates group album but will not show the upload or the upload doesn't work
Our developer sent you a private message to provide support. Kindly cross check it and do further discussion.
Have you contacted to our support team before come to the conclusion about this?
We are always here and happy to help our rtMedia users, no matter its a free to premium but everyone get support from us.
Your patience and co-operation appreciate.