Transcoder - Not Working?


#1

Wow… I am looking for an admin or a company representative to step in and just let me know if there is a fix or no? Should I stop using the transcoder and look for another resolve? I am not getting post thumbnails generated. Users are trying to upload content but if it is not working properly they leave and possibly never come back.

How can I skip auto image creation and just add my own images.

In other words - your transcoder is not working right… the paid or the free… any updates?


#2

Hello @webworks,

The transcoder service should work fine. Could you please share the website URL where you are facing this issue?

Thanks,


#3

Hi,

The issue happens on my website as well as the demo site. I always check the demo site before I ask for help with regards to this topic. Please see the most recent videos loaded to the demo site where thumbnails are not being generated. If everything is working fine, I am maybe misunderstanding what the plug-in is supposed to do. It use to generate thumbnails for uploaded videos and now it does not.

Thanks for reply and for your help!

TJ


#4

Thanks for the sample file @webworks.

I will check your query with the team and update you on this.

Regards, Pranali


#5

Hello @webworks,

We checked our demo website but not able to regenerate the issue. Can you please give it another try by adding a new video and let us know?

We look forward to your reply. Thanks ,


#6

Thanks! I see the demo site is working properly but my sites are not. Is there a way I can check the reason that neither the video or the thumbnail is uploading. Maybe it’s an issue with my hosting service? Thanks again for your help!


#7

Hi, Is there some way I can check to see on what end I am running into an issue with regards to the transcoder converting videos and images. A Debugging Mode?

Thanks in advance for your help!


#8