Transcode not getting thumbs


#1

Hi

I am getting the message “This file is converting. Please refresh the page after some time.” Previously these small test videos (around 1-5mb) would transcode almost instantly. That message has been there for hours now with no signs of any transcoding happening. The videos play but there is no thumbnail for each video. (see attached image)

I have tried to retranscode the file, but I get a error because the file is still transcoding…

Help :slight_smile:


#2