The New Transcoder


#1

I’ve downloaded the new plug-in to find that there is still an issue with no video thumbnails being generated. Please advise, is this on my end or yours? Also, is this not a major feature needed for others using this plug-in? I can never find information on whether or not there are technical issues unless I ask. Something like this not working should be reported daily so the users know what’s going on.


#2

Hello @ebrandz,

Sorry for the inconvenience.

Video thumbnail generation should work fine with the newly uploaded media.

Could you please specify if you are facing this issue with newly uploaded media or the already uploaded one?

If the issue exists with fresh uploads then let us know the format of the video as well.

Additionally, could you please share your website URL and link of the video for which you are facing thumbnail generation issue so that we can look into it?

Thank you.


#3

Transcoder not creating video. I’ve also tested this on the demo.


#4

Hello @ebrandz,

Sorry for the inconvenience caused.

Are you using any security plugin in your WordPress website?

Please go through this following link:

Please cross check all the points given in the link and if you still face any issue, please let me know.

Thank you.


#5