rtMedia Video player controls missing on first play in Buddypress?

Hi Everyone

I have installed rtMedia and everything seems to be working great.

One small glitch. When I view an uploaded video, there are no controls. No maximize, no volume, no pause, no timeline, no pause on clicking the screen. Basically no user controls.

Once the video plays to the end, after that the controls appear and work fine. It’s just the first view of the video that is missing the controls.

As you can see from the attached screenshots it’s not a styling issue because the frame for both with and without controls is the same size.

Does anyone have any ideas what might cause this or how to fix it?

Many thanks for your assistance.


The player has user control options present on your website.

You can check once by deactivating the current theme or plugins. There must be some styling added by theme/plugin.