Rtmedia pro is not working


#1

I installed the free version of Rtmedia and it worked fine on my website. I purchased Rtmedia pro, uploaded it the activate and all the tabs on buddypress profile page were not working (meaning, you can not click on any of the tabs in buddypress profile). I wonder if anybody encounter the same problem and/or know how to fix the problem.


#2

Hi @malubaidy,

Can you give me your site URL so we can check the cause of the issue you are facing?


#3

this was a private reply with post_id 69805


#4

Any update?
Also, i tried to reach you through premium support but nobody answered.


#5

Hi @malubaidy,

Sorry for your inconvenience. Due to weekend we couldn’t reply as we were away from office.
Can you send admin credentials to ritesh.patel@rtcamp.com so that I can check the issue myself?


#6