We are using the popular X Theme and the formatting is messes up when you try and add a gallery to a buddypress group. Any thoughts on how to fix this? The plug in is great, but if I can’t use it with this theme…thanks in advance.
Could you confirm if you are facing the same issue when you activate one of WordPress default theme on your site or not?
Hello @pranalipatel ! When using the default theme, everything works fine. In reviewing the issue with the X Theme team, they do not support formatting issues with third party plugins - hence the posting here. We want to make sure it works before upgrading to Pro.
Thanks in advance for your help.
We have provided some rtMedia templates here http://docs.rtcamp.com/rtmedia/developer/themes/templating-system/ that may need to add in your current theme.
Sorry to say but as you mentioned it is theme based issue, we would not be able to provide support for it. We hope you understand.
X Theme is one of the top selling themes on the wordpress platform. Your plug in does not format correctly and they do not provide support to correct it. They claim it is your issue. In my humble opinion, you are missing a big opportunity by passing this back to the theme developer when you know they will not support it. I have seen numerous requests in their support forum for this. What you are telling me - and others - is to find a new solution because yours does not work and you will not help make it work. People are not going to shelve the theme - they will shelve your plugin. That’s too bad.
Sorry if you felt, we are not providing enough help/support. X Theme has overridden BuddyPress’ templates and so our template are not formatted as they should. To solve this issue, rtMedia templates also needs to be overridden in the same way as BuddyPress’ template to make them both compatible. If that is done, our plugin will work fine.
For example below are sample required changes you can check with:
<div id="item-header" class="cf" role="complementary">at below places: https://github.com/rtCamp/rtMedia/blob/master/templates/main.php#L37 https://github.com/rtCamp/rtMedia/blob/master/templates/main.php#L76
<div class="x-item-list-tabs-nav item-list-tabs no-ajax" id="object-nav" role="navigation">at below places : https://github.com/rtCamp/rtMedia/blob/master/templates/main.php#L44 https://github.com/rtCamp/rtMedia/blob/master/templates/main.php#L83
<div class="x-item-list-tabs-subnav item-list-tabs no-ajax" id="subnav" role="navigation">at below places : https://github.com/rtCamp/rtMedia/blob/master/templates/main.php#L59 https://github.com/rtCamp/rtMedia/blob/master/templates/main.php#L99
We have contacted theme developer to provide rtMedia template support in their theme, as they are overriding BuddyPress templates, so rtMedia templates need to be added.
We can’t provide support for number of other themes as every theme has their own standards of styles. If they make theme compatible with rtMedia plugin, its good for everyone.
Thank you so much - it is much appreciated! I will make sure this gets posted in the X Theme forum for all to see and share and let them know how good RT Media support is.