RT Media not working

hey my test site is http://gospounderground.com/softlaunch When I click on the media link it reloads to a blank page. I am not sure what’s causing this. But if you go to any of the profiles, the same thing happens. Try going to http://www.gospounderground.com/softlaunch/members/devmarq/ and clicking on the media link. You will see what I am talking about. Can you assist with this?

Thanks, DeVashi

Hi @gospounderground, did you checked by resetting permalink ?

can you share your rtMedia Plugin debug info here. Go to Admin panel => rtMedia Tab => support => Debug Info

It will help us to understand situation correctly.

========================================================================= @naveengiri

================================== Debug Info ================================

Home URL http://www.gospounderground.com/softlaunch Site URL http://www.gospounderground.com/softlaunch PHP 5.6.30 MYSQL 5.6.32 WordPress 4.7.3 BuddyPress 2.8.1 RtMedia 4.3.1 OS Linux Imagick Not Installed GD bundled (2.1.0 compatible) [php.ini] Post Max Size 20M [php.ini] Upload Max Filesize 20M [php.ini] Memory Limit 256M Theme Name Noisa Theme Version 1.1.6 Author URL http://themeforest.net/user/rascals Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php, plugins/buddypress-media/templates/media/album-gallery.php, plugins/buddypress-media/templates/media/album-single-edit.php, plugins/buddypress-media/templates/media/media-gallery-item.php, plugins/buddypress-media/templates/media/media-gallery.php, plugins/buddypress-media/templates/media/media-single-edit.php, plugins/buddypress-media/templates/media/media-single.php, plugins/buddypress-media/templates/media/comment-media.php, plugins/buddypress-media/templates/media/uploader.php General EnableAlbums 1 General EnableComments 0 General DownloadButton 0 General EnableLightbox 1 General PerPageMedia 10 General EnableMediaEndPoint 0 General ShowAdminMenu 0 General Videothumbs 2 General Jpeg Image Quality 90 General AllowUserData 1 AllowedTypes Photo Enabled 1 AllowedTypes Photo Featured 0 AllowedTypes Video Enabled 1 AllowedTypes Video Featured 0 AllowedTypes Music Enabled 1 AllowedTypes Music Featured 0 DefaultSizes Photo Thumbnail Width 150 DefaultSizes Photo Thumbnail Height 150 DefaultSizes Photo Thumbnail Crop 1 DefaultSizes Photo Medium Width 320 DefaultSizes Photo Medium Height 240 DefaultSizes Photo Medium Crop 1 DefaultSizes Photo Large Width 800 DefaultSizes Photo Large Height 0 DefaultSizes Photo Large Crop 1 DefaultSizes Video ActivityPlayer Width 320 DefaultSizes Video ActivityPlayer Height 240 DefaultSizes Video SinglePlayer Width 640 DefaultSizes Video SinglePlayer Height 480 DefaultSizes Music ActivityPlayer Width 320 DefaultSizes Music SinglePlayer Width 640 DefaultSizes Featured Default Width 100 DefaultSizes Featured Default Height 100 DefaultSizes Featured Default Crop 1 Privacy Enabled 0 Privacy Default 0 Privacy UserOverride 0 Styles Custom
Styles Enabled 1 Buddypress EnableOnGroup 1 Buddypress EnableOnActivity 1 Buddypress EnableOnProfile 1

Hi @gospounderground,

Could you please once confirm if the issue still Exist if you set any theme from WordPress default theme and deactivate all other plugins.

It will clear if any other plugin or current Theme creating any conflict with rtMedia.