Profile Carousel won't opem images

Hello new to these forums.

I have issue with viewing an image on a members profile page. It uploads fine, I can click on it in an Activity feed and comment, I can click on it and view an image when clicking on the Media tab, however when clicking on an image within the Scrolling Carousel the image won’t load.

I’ve uninstalled all plugins and left only running bbpress, revslider, BuddyPress, SweetDate theme v2.9.5 and RTMedia.

I did have it working at one point but I had to rebuild the site again and this time around it’s a no go.

I’ve been trying to figure this out the past few days as well as talking to the Theme Support. I hope I can get some insight here as well.

If there is any further info for me to add I will.

Also if this helps any: Plugins have been reinstalled.

PHP 7.0.24 MYSQL 5.6.37 WordPress 4.8.2 BuddyPress 2.9.1 rtMedia 4.4.4 OS Linux Imagick Not Installed GD bundled (2.1.0 compatible) [php.ini] post_max_size 256M [php.ini] upload_max_filesize 256M [php.ini] memory_limit 512M Installed Plugins All In One WP Security by Tips and Tricks HQ, Peter, Ruhul, Ivy version 4.2.9, AntiVirus by pluginkollektiv version 1.3.9, bbP topic count by Robin Wilson version 2.0, bbPress Votes by G.Breant version 1.2.4, bbPress by The bbPress Community version 2.5.14, rtMedia for WordPress, BuddyPress and bbPress by rtCamp version 4.4.4, BuddyPress by The BuddyPress Community version 2.9.1, GD bbPress Tools by Milan Petrovic version 1.9.1, Image Upload for BBPress by Potent Plugins version 1.1.15, Jetpack by by Automattic version 5.4, Slider Revolution by ThemePunch version, Under Construction by Web factory Ltd version 2.66, WordPress Importer by wordpressdotorg version 0.6.3, wp-Monalisa by Hans Matzen version 4.4 Theme Name Sweetdate Child Theme Version Author URL Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php, plugins/buddypress-media/templates/media/album-gallery.php, plugins/buddypress-media/templates/media/album-single-edit.php, plugins/buddypress-media/templates/media/media-gallery-item.php, plugins/buddypress-media/templates/media/media-gallery.php, plugins/buddypress-media/templates/media/media-single-edit.php, plugins/buddypress-media/templates/media/media-single.php, plugins/buddypress-media/templates/media/comment-media.php, plugins/buddypress-media/templates/media/uploader.php Total Albums 1 Total Photos 13 General EnableComments 1 General EnableLikes 1 General EnableLightbox 1 General PerPageMedia 10 General Display Media load_more Buddypress EnableOnProfile 1 Buddypress EnableOnGroup 1 Buddypress EnableOnActivity 1 Buddypress LimitOnActivity 0 Buddypress EnableNotification 1 Buddypress MediaLikeActivity 1 Buddypress MediaCommentActivity 1 Buddypress EnableOnComment 1 Rtmedia Disable Media In Commented Media 1 General EnableAlbums Description 1 AllowedTypes Photo Enabled 1 AllowedTypes Video Enabled 1 DefaultSizes Photo Thumbnail Width 150 DefaultSizes Photo Thumbnail Height 150 DefaultSizes Photo Medium Width 320 DefaultSizes Photo Medium Height 240 DefaultSizes Photo Large Width 800 DefaultSizes Photo Large Height 0 DefaultSizes Video ActivityPlayer Width 320 DefaultSizes Video ActivityPlayer Height 240 DefaultSizes Video SinglePlayer Width 640 DefaultSizes Video SinglePlayer Height 480 DefaultSizes Music ActivityPlayer Width 320 DefaultSizes Music SinglePlayer Width 640 DefaultSizes Featured Default Width 100 DefaultSizes Featured Default Height 100 DefaultSizes Featured Default Crop 1 General Jpeg Image Quality 90 Privacy Default 0 Styles Enabled 1 Styles Custom #whats-new-options { display:block !important; } General AllowUserData 1 Rtmedia Affiliate Id General EnableAlbums 0 General EnableGallerysearch 0 General DownloadButton 0 General EnableMediaEndPoint 0 General ShowAdminMenu 0 General Videothumbs 2 General Uniqueviewcount 0 General Viewcount 0 Rtmedia Add Linkback 0 Rtmedia Enable Api 0 General Masonry Layout 0 General Masonry Layout Activity 0 General Direct Upload 0 AllowedTypes Photo Featured 0 AllowedTypes Video Featured 0 AllowedTypes Music Enabled 0 AllowedTypes Music Featured 0 DefaultSizes Photo Thumbnail Crop 0 DefaultSizes Photo Medium Crop 0 DefaultSizes Photo Large Crop 0 Privacy Enabled 0 Privacy UserOverride 0

Hi @L4L ,

Can you check if there is an error in your browser console. Can you share a screenshot or something? So we can debug more on that.

Thank you for your response. I’m not familiar with your question about browser console so I will read up on that so I will share images for now. First 2 shows that it works when clicking on the Media tab (MediaGallery pic 1&2) Scrolling through the Profile Wall works (ProfileCarousel1)
Now when I click on an image to preview, this case I select the woman with her hands up, a weird thing happens and all the pictures uploaded on this profile seems to ‘burp out’ all the images and then closes back up and the Media Gallery doesn’t open.
Last image, I just noticed, is I don’t recall seeing the image file name before so I’m wondering if it is meant to be seen like that?

Thanks I have been working on this site for a year, had issues and had to rebuild and then unfortunately this happened so I appreciate any help or insight. Right now I do have the plugins reinstalled but not any of my own css/function changes to the theme.

I did look on other platforms, my phone, on a mac laptop and my other laptop and still have a failed launch of pics.

The issues was with my theme and has been resolved.