I have tried deactivate and then activate the plugin but it seems no help , but the photos upload just fine, what should i do?
Please confirm below:
You have enabled Videos and Audio under rtMedia Settings -> Type https://rtmedia.io/docs/settings/types/
Which format of Audio/Video are you uploading? Is .mp4 and .mp3 format also not uploading? If you are uploading other formats of media files, please use the transcoder plugin along with rtMedia https://wordpress.org/plugins/transcoder/.
Have you tried deactivating other plugins (except BuddyPress and rtMedia)? Also, kindly check once by deactivating current theme and use WordPress default theme.
Hey Nutin , i have done all that you said but it didnt seems to work.
Please, could you check if you are facing any server error in server error-log or console error in the browser while uploading media?
Also, please share the debug info with us. You can find it under
rtMedia -> Settings -> Support -> Debug info tab.