Problem with video and audio files.(they are not uploading)


#1

I have tried deactivate and then activate the plugin but it seems no help , but the photos upload just fine, what should i do?


#2

@Ronodeep_Das

Please confirm below:

  1. You have enabled Videos and Audio under rtMedia Settings -> Type https://rtmedia.io/docs/settings/types/

  2. Which format of Audio/Video are you uploading? Is .mp4 and .mp3 format also not uploading? If you are uploading other formats of media files, please use the transcoder plugin along with rtMedia https://wordpress.org/plugins/transcoder/.

  3. Have you tried deactivating other plugins (except BuddyPress and rtMedia)? Also, kindly check once by deactivating current theme and use WordPress default theme.

Thanks,

–Nitun


#3

Hey Nutin , i have done all that you said but it didnt seems to work.


#4

Hello @Ronodeep_Das,

Please, could you check if you are facing any server error in server error-log or console error in the browser while uploading media?

Also, please share the debug info with us. You can find it under rtMedia -> Settings -> Support -> Debug info tab.

Thanks.


#5