I have just purchased rtMedia Pro but where do I download it? I was not sent a download link only a link to a ‘project’ on Gitlab?? The download link in the right hand column there is to this file: rtmedia-pro-48200e6f80c6015d0f3d7d6ff89e506e52e9334f.tar.gz I tried this but could not open that file format on my pc so googled it and installed 7-zip as suggested but all that is inside is another file that I can’t open with a .tar extension.
I can’t find simple instructions anywhere instructions anywhere and no contact details??? Where is the premium support I have been promised with my purchase? This is all very confusing and frustrating. All I got for my $99 was a link to a project page with a bunch of things I don’t understand. Not at all user friendly. And at that price one would expect it to be.
I just need a simple download link with a zip file format please, and advice on how to contact premium support?
Please help. Considering asking for my money back.