@mcwill1 do you how many people complained? How many upgraded successfully?
Our premium addons sell jumped after release. I assume new rtMedia is working for atleast some people.
Anyway, we refuse to take responsibility under following circumstances:
- If other conflicting plugins are active when migration script was running. Its impossible to test your plugin with more than 20,000 plugins out there.
- If people are using PHP 5.1 or below. WordPress requires 5.2 so our plugin.
- If rtMedia fails to create database tables. How BuddyPress created table? How can creating table is disallowed from security perspective?
We did not rush update. Original date was June 25. In fact it was delayed by 15 days. We tested migration script on atleast 10-15 datasets and tweaked it till last moment.
Anyway, we will never be able to guarantee that rtMedia will always work. All we can do is login to affected site and tweak migration script further if issue is found in our code. In most cases, we found PHP 5.1, outdated plugins for which wordpress.org displays warning, old version of BuddyPress, etc, etc.
We will continue to tweak rtMedia for users who wish to continue with it.