No Video Thumbnails Created - WHY?


I have signed up for the video encoding service but I am having trouble with the video images being created and displayed on my site. I wanted to make sure this is working properly before I pay for more GB’s and other plugins…

I also wanted to know if it is possible to display a splash image for the videos in the time line? Right now it shows as blank with a play button… an image would make it more clickable!

Thanks in advance for your help!