Media selection goes to white (blank) screen


#1

Hello
Whenever I select the media tab to add or look at media, it goes to a white screen. What do I need to do to make it work? I have tried deactivating plugins and removing rtmedia and adding it again.

Also, do you have any suggestions on how to provide the most user friendly, front end art gallery possible?

Thanks!


#2

Please check server error logs for white screen issue.


#3

Hello,

I was getting this error in the logs.

==
[Fri Apr 18 16:44:14 2014] [error] [client 139.190.63.0] [eAccelerator] This build of “eAccelerator” was compiled for PHP version 5.3.27. Rebuild it for your PHP version (5.3.28) or download precompiled binaries.
[Fri Apr 18 16:44:17 2014] [error] [client 139.190.63.0] Premature end of script headers: index.php
[Fri Apr 18 16:45:00 2014] [error] [client 139.190.63.0] [eAccelerator] This build of “eAccelerator” was compiled for PHP version 5.3.27. Rebuild it for your PHP version (5.3.28) or download precompiled binaries., referer: https://fractalredemption.com/wp-admin/
[Fri Apr 18 16:45:19 2014] [error] [client 139.190.63.0] [eAccelerator] This build of “eAccelerator” was compiled for PHP version 5.3.27. Rebuild it for your PHP version (5.3.28) or download precompiled binaries.
[Fri Apr 18 16:45:22 2014] [error] [client 139.190.63.0] Premature end of script headers: index.php
[Fri Apr 18 16:45:22 2014] [error] [client 139.190.63.0] [eAccelerator] This build of “eAccelerator” was compiled for PHP version 5.3.27. Rebuild it for your PHP version (5.3.28) or download precompiled binaries.
[Fri Apr 18 16:45:25 2014] [error] [client 139.190.63.0] Premature end of script headers: index.php
[Fri Apr 18 16:45:45 2014] [error] [client 139.190.63.0] Premature end of script headers: index.php
[Fri Apr 18 16:45:48 2014] [error] [client 139.190.63.0] Premature end of script headers: index.php

I switched version to PHP 5.4 and now page throws a blank. That now suggests the page isn’t giving any output to PHP execution. Please consult your developers in this regard.

Do let us know if you need further assistance.

Earnest Regards,

Jawad Tabrez
Shift Manager


#4

What do I need to do with these error logs to make the media tab option work?


#5

Can you give me site URL?


#6

No. I cannot give you a site url because my site is under construction and will remain so until I get this issue resolved. I have provided you with all requested information and performed all checks. What needs to happen to fix this issue?


#7

@fractalredemption and @andrewcates, are you guys from same team or what??

Check rtMedia with WordPress default theme and with other plugins disabled. It might be a theme issue or may be a plugin conflict.


#8