Media page get 404

Hi, i have a problem with users media page and the “load more” button. When click on any media link in user profile i get 404 page not found error. Another problem is rtmedia gallery load more button, im waiting but new images dont appear. Thank so much

New i see this in plesk log: [Thu Dec 15 12:22:11.336503 2016] [fcgid:warn] [pid 505935] [client 84.x.x.x] mod_fcgid: stderr: PHP Warning: include(media-gallery-item.php): failed to open stream: No such file or directory in /var/www/vhosts/ on line 44, referer: [Thu Dec 15 12:22:11.336508 2016] [fcgid:warn] [pid 505935] [client 84.x.x.x.] mod_fcgid: stderr: PHP Warning: include(): Failed opening ‘media-gallery-item.php’ for inclusion (include_path=’.:’) in /var/www/vhosts/ on line 44, referer: I have rtmedia directory on my theme folder and line 44 of media-gallery.php is:

<?php include( 'media-gallery-item.php' ); ?>

This file is in the same folder


Thank you for creating new topic.

As per the error log you provided, the media-gallery-item.php file is not present in template folder of your theme under rtmedia/media folder.

Make sure you copy all the files from the rtMedia plugin ( /buddypress-media/templates/media).

Regarding 404 error:

Please re-save the permalink structure. Follow the steps


Yes, i know, but the file is present!

Woks, thank you so much!


Good to know that your issue has been fixed. I am closing this topic. If you have any other issues, please create a new topic.