Hi rtmedia team,
a few days ago I sent you a support request - but I’m not sure if you got it, cause I sent it over the dashboard contact form and received no confirmation mail.
For precaution I send it now again :).
First I want to thank you for your great plugin - that’s what I was looking for.
I tested your plugin with the free version - but with the last major release (with the old lightbox). Everything worked fine.
A few days ago I purchased the pro version over your website, but after the installation I got several problems with the lightbox, group albums and global albums.
Global Albums: I can create them, but cannot delete them anymore. It’s also strange that there are always two albums created with the same name (so I have the same album two times).
Group Albums: When I create an album in a group, the span displays the correct number of existing albums, but when I call the album link I only get the following message: “Sorry !! There’s no media found for the request !!” (but there should be an album)!?
Lightbox and Single Media Page: For some reasons the complete style of the lightbox and the single media pages are broken, since I‘ve installed the newest major release. It does not shrink the media to the correct size an so on. Sometimes I get a script error, when I call up a photo over the lightbox. It also takes about 10 seconds to call up the respective media and provide all the configured user functions.
Hmm, the problem is, that when I use a default theme everything works fine. Don’t know if you can help me out or give me a clue to what it could belong :)?!
Many thanks in advance.