Lightbox opens permalink page instead of photo


#1

In activity feed or media tab, when I click to open an image, the lightbox opens a WP page saying: “nothing found, try to search with a different tag”. Anyones know what’s happening?


#2

Hello @bryanradzi,

You can first try testing your website by activating any default theme of WordPress and also disabling all other plugins. This will define if there is any conflict with either a theme or any plugin.

If the issue still persists then kindly provide the debug info log on your website. You can find it under rtMedia Settings -> Supports tab.

Thanks,


#3