License doesn't activate


I moved serveral installations between different development plattforms and thus URLs, now the license doesn’t activiate again, although the backend here say 0/1 activation. But when I enter API and email simply nothing happens and it stays not activated. Maybe I moved to often? :wink:

Please help

  • Marian

I have the same problem. after last update of rtMedia Pro licence doesn’t work. And for 24h there is no response from so called “premium 1-to-1 support” we paid for.


I replied you on your premium support thread. Please continue our discussion over there.


I can’t find out your premium 1-to-1 support request. Can you please send me private message with your purchased order email address?

ok, I was answered today. Turning off and then back turnig on helped. Now I can see that the licence is activated