Licence expired?


#1

Today I updated my rrMedia code but I recieved a notice that told about two expired licence among my addons, I checked out and I found rtMedia social and rtMedia SEO without livence key, I don’t know why. Sorry if I write here but it seems that premium support link doesn’t work for me


#2

Hello @ricoseventysix,

Sorry for the inconvenience you have faced.

We are looking into the issue and update you soon.

Thanks for reporting this to us.

Regards, Pranali


#3

Hello @ricoseventysix,

Could you please once try to deactivate and activate again the rtMedia social and rtMedia SEO add-ons?

After reactivating them kindly try to add the valid license key from your My Account section again.

Please let us know if the issue still persists.

We are trying to regenerate the issue on our end as well.

Thanks for reporting this to us.

Regards, Pranali


#4