Kaltura videos not working on mobile devices

I’ve purchased the Kaltura add-on and set everything up properly. I’m using BuddyPress. I recorded a video from my iPhone and it converted it to video format, however it when I hit play on a mobile device it just spins and doesn’t play the video. Please advise.

Any update on this???

Hi @jasonverdelli,

Apologies for the late reply. Yes, we have faced the issue in iPhone and we’re working on it. We will release a new update of plugin as soon as the issue will fixed.