iPhone nothing happens when clicking icon to upload image


I am using RTMedia to upload images to my buddypress intranet site. However when clicking the icon on iPhone nothing happens? What should i do from here? It works on a mac or pc.

I hope you can help me solve my issue.

Hello @djmazi,

Could you give us more details about the software versions of iOS and Safari that you are using? Also, which generation of iPhone.


Hi pranalipatel

I am using iOS 10.2.1 and the Safari that comes with that version?

Would it be possible to have you help me asap for a payment?

Hello @djmazi,

We tried to regenerate the issue on our end but failed. Please, once try to upload the image by activating any default theme of WordPress and deactivating other plugins ( except rtMedia, BuddyPress and Transcoder. ).

Additionally, Could you please confirm if you are facing the same issue while uploading the image on our demo website here? - http://demo.rtmedia.io/