I am not able to upload video from "Subscriber" user type


#1

I have installed rtMedia plugin and It is working fine with “Administrator” user type but when I am trying to upload video from another user type as “Subscriber” or any lesser then “Administrator”, It’s uploaded blank and got no any error message. Please Help!


#2

Hi @Deepak_Kumar,

Uploading should work, regardless of user role. Can you provide us with more details about your website? Any plugins & the theme that are using, along with their version numbers.

Awaiting your response,

Joel A.


#3

Here is the screenshot of my installed plugins and themes

Plugins:

Themes:


#4

Hello @Deepak_Kumar,

We suspect that one of the membership plugins installed on your website might have a conflict with rtMedia. Can you try disabling them one by one on a staging / testing site and verifying if the problem still comes up?

You can also refer to the following doc for conflict diagnosis-> https://rtmedia.io/docs/troubleshooting/conflict-diagnosis-guide-wordpress-plugins/

Let us know if you make any progress!

Regards,

Joel Abreo


#5

I deactivate all plugins and set default theme but rtmedia image, video is not working in activitystream of the buddypress. it disappeared automatically … please help me.

in my wordpress general setting this error is occur

how to solve this ??? please help me.


#6

the above general setting problem is solve but rtmedia is stilllllllll


#7