Gallery thumbnails aren't showing

Archives rtMedia
#1

I can’t seem to get the gallery thumbnails to show. It’s the same as your demo site. Any help would be greatly appreciated.

Attachment Link(s):

https://rtcamp.com/wp-content/uploads/rtMedia/topics/56447/2014/01/image.jpg

#2

Kindly check if those albums have media uploaded. If you see the demo site for admin albums you will find thumbnails http://demo.rtcamp.com/rtmedia/members/admin/media/album/

#3

Thanks for the reply. The albums have some test images in them but no thumbs. A link to the page is below:

http://www.petsocial.co.uk/groups/dogs/media/album/

Thanks

#4

@scott-gorman-988, it was a minor bug and has been solved. It will be updated in next release.

#5

My photos have thumbnails, however my videos show the default image of like in Scott's example above.

Will video files have a thumbnail? I notice when videos are uploaded on the groups home page, it has a thumbnail, just not when shown in the media tab.

Thank you,

Justen

#6

@justenleague,

For video thumbnails you must need to activate audio/video encoding service. You can find it under rtMedia admin -> addon tab. For more details you can refer this document -> https://rtcamp.com/rtmedia/docs/admin/addons/audio-video-encoding/

Note: Video thumbnails can not be generated by default. It requires encoding or you can manually set video thumbnail by editing the video.

#7