Error update rtmedia pro 2.2


#1

Hello guys !

I just updated rtmedia pro to 2.2 version but when I activate the plugin… => 500 error !!

Thx for the help


#2

@sebb, Please check server error log.


#3

Hello ritesh

Unfortunately, I'm on a hosted plan and can't access to the logs :(


#4

So you are saying that you don't have SSH or FTP access to your site. Without that, we don't have a clue what's wrong with the update.


#5

Sure, I have a ftp account :) Where do exactly do I have to search ?


#6

Can you mail the credentials to ritesh.patel@rtcamp.com so that I can have a look and can fix the issue at once.


#7

rtMedia PRO Update: Parse error : syntax error, unexpected T_FUNCTION Linie 162


#8

We had updated plugin with bug fix. Please update rtMedia-PRO to version 2.2.1.


#9