Error Message on Profile Page


#1

Hello, I’m seeing the following error message on the Media page any trick?.. Activity Profile Notifications 0 Friends 0 Groups 0 Forums Send Invites Media3 Settings Playlists

All3
Photos3
Videos0
Music0

Thanks!


#2

Hi @williambize,

Please check with WordPress default theme and with other plugins disabled. If it has theme issue, try applying solution suggested here -> http://docs.rtcamp.com/rtmedia/developer/themes/templating-system/theme-media-tab/


#3

Hello. Thanks!!! However, following your recommendation didn’t work.


#4

Hi @williambize,

Can you please tell, which theme are you using ?


#5

Hello, here is the link to the theme we are using. Thanks! :slight_smile: http://themeforest.net/item/x-the-theme/5871901


#6

Hi @williambize,

We don’t know whether rtMedia is compatible with the theme you are using or not. We have make rtMedia compatible with WordPress default themes and is also works fine with most of the BuddyPress compatible themes. I don’t know why it has issue even after applying suggested solution -> http://docs.rtcamp.com/rtmedia/developer/themes/templating-system/theme-media-tab/

We don’t know why it’s not working with WordPress default theme and by disabling other plugins in your site as you said.

[quote=“williambize, post:3, topic:2960, full:true”] Hello. Thanks!!! However, following your recommendation didn’t work. [/quote] You can check our demo site -> http://demo.rtcamp.com/rtmedia/ which works fine with WordPress default theme.

You can contact your theme developers regarding this issue.


#7