Encoding Not Working


We are utilizing the RTMedia plugin with Buddypress.

We have enabled the free transcoding service but it doesn’ t seem to be working.

When a user uploads a video (other than .mp4), the upload takes a ridiculously long time and when it finally finishes, it just disappears.

I went to check if the transcoding was happening, but when I checked the logs it says that nothing was transferred.

I want to make sure the video upload process is as seamless as possible. Otherwise I will have to force users to convert their video file to mp4 first, which can be tricky for some.

1 Like

Hello @techguru,

Can you specify which video format you are trying to upload?

You should be able to upload below types:

You can read about encoding service here for more information.

Let us know if the issue still persists.

@pranalipatel - .mov uploads don’t seem to work at all. and larger .mp4s also glitch out. I’ve read through all of the documentation and have been searching feverishly for a solution. Nothing!

We’ve resorted to recommending that users format their videos to heavily compressed mp4s. Not happy with it.

Hello @techguru,

We have sent you private message regarding this.

Thank you.