We are utilizing the RTMedia plugin with Buddypress.
We have enabled the free transcoding service but it doesn’ t seem to be working.
When a user uploads a video (other than .mp4), the upload takes a ridiculously long time and when it finally finishes, it just disappears.
I went to check if the transcoding was happening, but when I checked the logs it says that nothing was transferred.
I want to make sure the video upload process is as seamless as possible. Otherwise I will have to force users to convert their video file to mp4 first, which can be tricky for some.