Deleting photos

My rtMedia suddenly lost a needed functionality. My users need to be able to delete the photos they upload, either to a group or just to their individual page. They can no longer delete photos.

I tried this without rtMedia Pro and the problem remained.

PHP 5.5.1
MYSQL 5.6.13
WordPress 3.8.1
BuddyPress 1.9.2-7798
Imagick Not Installed
GD bundled (2.1.0 compatible)
[php.ini] post_max_size 20M
[php.ini] upload_max_filesize 20M
[php.ini] memory_limit 256M

some more details:

The link to delete has completely disappeared in the lightbox. I checked the dashboard to see if there is something I can troubleshoot, but there is not.

@justenleague, can you send login credentials to so that we can debug the issue.