Can't view .mov files on iphone 4

Hello everyone,

I’m having problems viewing .mov files on my site when browsing from my iphone (safari). The only issue I have is if I upload a video from my phone and try to view it, I can’t. The video player shows up but the play button is crossed out. All other videos will play on my phone and when I go on my site from a desktop (using chrome) I can view the videos I uploaded from my phone. Any ideas on what would cause this? It seems to be an issue with IOS or safari but I’m not sure.

Hi @keithpenn27,

We have tested by uploading some .mov files to check with iphone (safari), and they played well with it. You can check our demo site here ->

I suggest you to check your site once with WordPress default theme and with other plugins disabled.

Thank you.