Hi Maggie,
This is the debug info of our demo site as you requested.
Home URL http://demo.rtcamp.com/rtmedia
Site URL http://demo.rtcamp.com/rtmedia
PHP 5.5.10-1+deb.sury.org~precise+1
MYSQL 5.6.15
WordPress 3.9.1
BuddyPress 2.0.2
rtMedia 3.7.3
OS Linux
Imagick ImageMagick 6.6.9-7 2014-03-06 Q16 www.imagemagick.org
GD 2.1.1-dev
[php.ini] post_max_size 200M
[php.ini] upload_max_filesize 200M
[php.ini] memory_limit 256M
Installed Plugins Akismet by Automattic version 3.0.1,
bbPress by The bbPress Community version 2.5.4,
rtMedia Instagram by rtCamp version 2.1.4,
rtMedia Photo Tagging by rtCamp version 2.2.4,
rtMedia for WordPress, BuddyPress and bbPress by rtCamp version 3.7.3,
BuddyPress by The BuddyPress Community version 2.0.2,
Contact Form 7 by Takayuki Miyoshi version 3.9,
Google Analytics for WordPress by Joost de Valk version 4.3.5,
Gravity Forms by rocketgenius version 1.7.9,
IJM Theme Switcher Bar by Iain J McCallum version 2.0,
myCRED by Gabriel S Merovingi version 1.5.1,
Ninja Forms by The WP Ninjas version 2.6.5,
P3 (Plugin Performance Profiler) by GoDaddy.com version 1.5.1,
Qr Code Adv by Branimir Ivanov version 1,
Quick Page/Post Redirect Plugin by Don Fischer version 5.0.6,
Rewrite Rules Inspector by Daniel Bachhuber, Automattic version 1.2.1,
rtAccount Login by $trik3r version 1.01,
Google Analytics plugin to track page scrolling by rtCamp version 1.0.0,
rtAntiSpam by rtcamp version 1.0,
rtMedia Pro by rtCamp version 2.4.2,
rtMedia Widgets by rtCamp version 1.0,
rtSocial by rtCamp, rahul286, rutwick, saurabhshukla, HarishChaudhari, faishal, 5um17, JoshuaAbenazer version 2.1.15,
WooCommerce by WooThemes version 2.1.11,
WordPress Importer by wordpressdotorg version 0.6.1
Theme Name InspireBook
Theme Version 1.2.3
Author URL https://rtcamp.com/
Template Overrides themes/pt-rtmedia/rtmedia/media/album-gallery-item.php,
themes/pt-rtmedia/rtmedia/media/album-gallery.php,
themes/pt-rtmedia/rtmedia/media/album-single-edit.php,
themes/pt-rtmedia/rtmedia/media/media-gallery-item.php,
themes/pt-rtmedia/rtmedia/media/media-gallery.php,
themes/pt-rtmedia/rtmedia/media/media-single-edit.php,
themes/pt-rtmedia/rtmedia/media/media-single.php,
plugins/buddypress-media/templates/media/uploader.php
@maggie and @jjfaitz,
I suggest you to check it with WordPress default theme and with other plugins disabled.