Audio but no video

I have tested rtMedia with all plugins deactivated except s2member, buddypressand bbpress. I have tried with twentyfourteen.

My API key works on my (hostgator) sandbox site with all of the exact same plugins/themes. My main site is not hostgator. This tells me it’s a server configuration problem. But I can’t figure out what I’m missing.

Home URL
Site URL
PHP 5.4.24
MYSQL 5.5.37
WordPress 3.9.2
BuddyPress 2.0.2
rtMedia 3.7.3
OS Linux
Imagick Not Installed
GD bundled (2.1.0 compatible)
[php.ini] post_max_size 8M
[php.ini] upload_max_filesize 80M
[php.ini] memory_limit 256M
Installed Plugins Akismet by Automattic version 3.0.1,
bbPress by The bbPress Community version 2.5.4,
rtMedia for WordPress, BuddyPress and bbPress by rtCamp version 3.7.3,
BuddyPress by The BuddyPress Community version 2.0.2,
s2Member Framework by s2Member / WebSharks, Inc. version 140725
Theme Name BuddyBoss Child Theme
Theme Version 3.2.0
Author URL
Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php,
Total Albums 16
Total Musics 4
Total Photos 426
Total Videos 3

Hi @vincentKa,

I don’t get it, what exactly is the issue you are facing?

Is it that you are not able to upload video? Make sure you have enabled video in rtMedia admin settings under types tab.

Sorry, I put the problem in the subject line of the post, and didn’t repeat it in the body.
The problem I’m having is that any file-type other than .mp4 gives me audio but no video. My server has ffmpeg enabled, and I tried signing up for an rtMedia api key.

Wait wait, what you mean by your server has ffmpeg enabled and tried signing up for rtMedia API?

Are you talking about rtMedia FFMPEG addon -> or about free encoding service -> ?