All Albums now broken after update


#1

All of the rtMedia albums are now broken … no formatting applied at all in the Profile Media screens. What happened? They were not great previously but at least they were usable!!!

Noting now … all images lined up on the Left margin

http://aiartgroup.com

Attachment Link(s):

https://rtcamp.com/wp-content/uploads/rtMedia/topics/53607/2013/12/RTMEDIA_FORMAT.jpg


#2

Hi @canuckcrafts,

We checked your website and found that rtMedia default CSS was disabled in rtMedia settings, we have enabled it.

Please check and let me know if the issue still persists.


#3

The website media pages are a mess … I am not sure what you changed but I am now getting the Website Page below the media images.

Images are now showing across the page at the top and the Web Page header and sidebar are below … there is some custom CSS when support tried to help me with formatting some time ago … but don’t understand why it broke so badly.

It was working nicely prior to the upgrade.

Allan

Attachment Link(s):

https://rtcamp.com/wp-content/uploads/rtMedia/topics/53618/2013/12/Media-Page-Display.jpg


#4

Could you please check it via switching to default WordPress theme.


#5

I switched to the 2013 theme and it is the same … totally messed up the site but the Media Page is still the same … images across the top with Header and Sidebar down the right … the username appears with an extra >" looks like some messed up html coding … maybe a miss matched tag.

Allan

Attachment Link(s):

https://rtcamp.com/wp-content/uploads/rtMedia/topics/53622/2013/12/Media-Page-Display-2013-Theme.jpg


#6

Hi … I just switched to the 2014 theme and same results … the open tag code, is not visible but the layout is the same as 2013 and the Community Theme I was using.

Attachment Link(s):

https://rtcamp.com/wp-content/uploads/rtMedia/topics/53628/2013/12/Media-Page-Display-2014-Theme.jpg


#7

this was a private reply with post_id 53644


#8

this was a private reply with post_id 53649


#9

Seems like you have already asked for premium support, Further communications will take place over there.


#10

But I have not heard from them! LOL … thanks for your assistance. Did not realize there were two different streams … will followup on the Support Log.

Allan


#11

this was a private reply with post_id 53654


#12

Not sure how to find the call … the site is very confusing, unable to find any links to a Premium Support section. Can you send me the link? I really need to get this fixed as the site is live.

Allan


#13

this was a private reply with post_id 53656


#14