Album creation is not working

I have opened two support tickets and tried to call on this, but have received no response. Please help. We have RTmedia pro. When a user goes to create an album, the dialogue presents itself as though an album has been created, but that album does not appear in the album list and is not available afterwards.

Hi @dmccuiston,

Can you tell me where and when you have created other support tickets and doesn’t get response? Can you please check it once with WordPress default theme and with other plugins disabled?

Hello, I created a support ticket on 20-October and 21-October through our site’s admin interface. It is not a Theme conflict. We are using KLEO from Theme Forest. We have not gone through the Plugin test. I have listed the debug info below:

Home URL Site URL PHP 5.4.33 MYSQL 5.5.37 WordPress 4.0 BuddyPress 2.1.1 rtMedia 3.7.14 OS Linux Imagick Not Installed GD bundled (2.1.0 compatible) [php.ini] post_max_size 100M [php.ini] upload_max_filesize 100M [php.ini] memory_limit 256M Installed Plugins bbPress Enable TinyMCE Visual Tab by Jared Atchison version 1.0.1, bbPress by The bbPress Community version 2.5.4, Buddydrive by imath version 1.2.1, BuddyPress Group Email Subscription by Deryk Wenaus, boonebgorges, r-a-y version 3.4, BuddyPress Groups Extras by slaFFik version 3.6.5, rtMedia for WordPress, BuddyPress and bbPress by rtCamp version 3.7.14, Buddypress Xprofile Custom Fields Type by donmik version 2.0.2, BuddyPress by The BuddyPress Community version 2.1.1, CJ Change Howdy by Shibu Lijack a.k.a CyberJack version 3.3.1, Wordpress Video Gallery by Apptha version 2.7, Duplicator by LifeInTheGrid version 0.5.8, My Calendar by Joseph C Dolson version 2.3.19, rtMedia Pro by rtCamp version 2.5.10, Wiki by WPMU DEV version, WordPress Chat by WPMU DEV version, WordPress HTTPS by Mike Ems version 3.3.6, WordPress Importer by wordpressdotorg version 0.6.1, WP Better Emails by ArtyShow version 0.2.7, WP-Filebase Pro by Fabian Schlieper version 3.1.15 Theme Name Kleo Child Theme Version Author URL Template Overrides plugins/buddypress-media/templates/media/album-gallery-item.php, plugins/buddypress-media/templates/media/album-gallery.php, plugins/buddypress-media/templates/media/album-single-edit.php, themes/kleo-child/rtmedia/media/media-gallery-item.php, themes/kleo-child/rtmedia/media/media-gallery.php, plugins/buddypress-media/templates/media/media-single-edit.php, plugins/buddypress-media/templates/media/media-single.php, plugins/buddypress-media/templates/media/uploader.php Total Albums 2 Total Musics 3 Total Photos 21Total Photos 21

Hi @dmccuiston,

Can you give me admin login details through private message so that I can look for the issue.